TERMS AND CONDITIONS
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Agreement to Terms
1.1 These Terms and Conditions constitute a legally binding agreement made between you, whether personally or on behalf of an entity (you), and Millennium Systems Design Sdn. Bhd., located at TPM, Kuala Lumpur, Malaysia (we, us), concerning your access to and use of the https://staging.ziba-property.com website as well as any related mobile applications (the Site).
The Site provides the following services: Property Management, Property Listings, Businesses & Services listings and advertising (Services). You agree that by accessing the Site and/or Services, you have read, understood, and agree to be bound by all of these Terms and Conditions.
If you do not agree with all of these Terms and Conditions, then you are prohibited from using the Site and Services, and you must discontinue use immediately. We recommend that you print a copy of these Terms and Conditions for future reference.1.2 The supplemental policies set out in Section 1.7 below, as well as any supplemental terms and conditions or documents that may be posted on the Site from time to time, are expressly incorporated by reference.
1.3 We may make changes to these Terms and Conditions at any time. The updated version of these Terms and Conditions will be indicated by an updated “Revised” date and the updated version will be effective as soon as it is accessible. You are responsible for reviewing these Terms and Conditions to stay informed of updates. Your continued use of the Site represents that you have accepted such changes.
1.4 We may update or change the Site from time to time to reflect changes to our products, our users' needs, and/or our business priorities.
1.5 Our site is directed to people residing anywhere this site is considered legal by the authorities. The information provided on the Site is not intended for distribution to or use by any person or entity in any jurisdiction or country where such distribution or use would be contrary to law or regulation or which would subject us to any registration requirement within such jurisdiction or country.
1.6 The Site is intended for users who are at least 18 years old. If you are under the age of 18, you are not permitted to register for the Site or use the Services without parental permission.
1.7 Additional policies which also apply to your use of the Site include:
- Our Privacy Notice, which sets out the terms on which we process any personal data we collect from you, or that you provide to us. By using the Site, you consent to such processing and you warrant that all data provided by you is accurate.
- Our Acceptable Use Policy (section 13), which sets out the permitted uses and prohibited uses of the Site. When using the Site, you must comply with this Acceptable Use Policy.
- Our Cookie Policy, which sets out information about the cookies on the Site.
- If you purchase from the Site, our terms and conditions of eCommerce will apply. If you wish to use such Services, you will, in addition to our Terms and Conditions, also be subject to our Terms and conditions of eCommerce.
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Acceptable Use
2.1 Our full Acceptable Use Policy sets out all the permitted uses and prohibited uses of this site.
2.2 You may not access or use the Site for any purpose other than that for which we make the site and our services available. The Site may not be used in connection with any commercial endeavors except those that are specifically endorsed or approved by us.
2.3 As a user of this Site, you agree not to:
- Falsely imply a relationship with us or another company with whom you do not have a relationship
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Information you provide to us
3.1 You represent and warrant that: (a) all registration information you submit will be true, accurate, current, and complete and relate to you and not a third party; (b) you will maintain the accuracy of such information and promptly update such information as necessary; (c) you will keep your password confidential and will be responsible for all use of your password and account; (d) you have the legal capacity and you agree to comply with these Terms and Conditions; and (e) you are not a minor in the jurisdiction in which you reside, or if a minor, you have received parental permission to use the Site.
If you know or suspect that anyone other than you knows your user information (such as an identification code or user name) and/or password you must promptly notify us at info@ziba-property.com.
3.2 If you provide any information that is untrue, inaccurate, not current or incomplete, we may suspend or terminate your account. We may remove or change a user name you select if we determine that such user name is inappropriate.
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Content you provide to us
4.1 There may be opportunities for you to post content to the Site or send feedback to us (User Content). You understand and agree that your User Content may be viewed by other users on the Site, and that they may be able to see who has posted that User Content.
4.2 You further agree that we can use your User Content for any other purposes whatsoever in perpetuity without payment to you, and combine your User Content with other content for use within the Site and otherwise. We do not have to attribute your User Content to you. When you upload or post content to our site, you grant us the following rights to use that content:
4.3 In posting User Content, including reviews or making contact with other users of the Site you shall comply with our Acceptable Use Policy.
4.4 You warrant that any User Content does comply with our Acceptable Use Policy, and you will be liable to us and indemnify us for any breach of that warranty. This means you will be responsible for any loss or damage we suffer as a result of your breach of this warranty.
4.5 We have the right to remove any User Content you put on the Site if, in our opinion, such User Content does not comply with the Acceptable Use Policy.
4.6 We are not responsible and accept no liability for any User Content including any such content that contains incorrect information or is defamatory or loss of User Content. We accept no obligation to screen, edit or monitor any User Content but we reserve the right to remove, screen and/or edit any User Content without notice and at any time. User Content has not been verified or approved by us and the views expressed by other users on the Site do not represent our views or values.
4.7 If you wish to complain about User Content uploaded by other users please contact us at info@ziba-property.com or use the report button.
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Our content
5.1 Unless otherwise indicated, the Site and Services including source code, databases, functionality, software, website designs, audio, video, text, photographs, and graphics on the Site (Our Content) are owned or licensed to us, and are protected by copyright and trade mark laws.
5.2 Except as expressly provided in these Terms and Conditions, no part of the Site, Services or Our Content may be copied, reproduced, aggregated, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted, distributed, sold, licensed, or otherwise exploited for any commercial purpose whatsoever, without our express prior written permission.
5.3 Provided that you are eligible to use the Site, you are granted a limited license to access and use the Site and Our Content and to download or print a copy of any portion of the Content to which you have properly gained access solely for your personal, non-commercial use.
5.4 You shall not (a) try to gain unauthorized access to the Site or any networks, servers or computer systems connected to the Site; and/or (b) make for any purpose including error correction, any modifications, adaptations, additions or enhancements to the Site or Our Content, including the modification of the paper or digital copies you may have downloaded.
5.5 We shall (a) prepare the Site and Our Content with reasonable skill and care; and (b) use industry standard virus detection software to try to block the uploading of content to the Site that contains viruses.
5.6 The content on the Site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from taking, any action on the basis of the content on the Site.
5.7 Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that Our Content on the Site is accurate, complete or up to date.
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Link to third party content
6.1 The Site may contain links to websites or applications operated by third-parties. We do not have any influence or control over any such third-party websites or applications or the third party operator. We are not responsible for and do not endorse any third-party websites or applications or their availability or content.
6.2 We accept no responsibility for adverts contained within the Site. If you agree to purchase goods and/or services from any third party who advertises in the Site, you do so at your own risk. The advertiser, and not us, is responsible for such goods and/or services and if you have any questions or complaints in relation to them, you should contact the advertiser.
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Site Management
7.1 We reserve the right at our sole discretion, to (1) monitor the Site for breaches of these Terms and Conditions; (2) take appropriate legal action against anyone in breach of applicable laws or these Terms and Conditions; (3) refuse, restrict access to or availability of, or disable (to the extent technologically feasible) any of your Contributions; (4) remove from the Site or otherwise disable all files and content that are excessive in size or are in any way a burden to our systems; and (5) otherwise manage the Site in a manner designed to protect our rights and property and to facilitate the proper functioning of the Site and Services.
7.2 We do not guarantee that the Site will be secure or free from bugs or viruses.
7.3 You are responsible for configuring your information technology, computer programs and platform to access the Site and you should use your own virus protection software.
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Modifications to and availability of the Site
8.1 We reserve the right to change, modify, or remove the contents of the Site at any time or for any reason at our sole discretion without notice. We also reserve the right to modify or discontinue all or part of the Services without notice at any time.
8.2 We cannot guarantee the Site and Services will be available at all times. We may experience hardware, software, or other problems or need to perform maintenance related to the Site, resulting in interruptions, delays, or errors. You agree that we have no liability whatsoever for any loss, damage, or inconvenience caused by your inability to access or use the Site or Services during any downtime or discontinuance of the Site or Services. We are not obliged to maintain and support the Site or Services or to supply any corrections, updates, or releases.
8.3 There may be information on the Site that contains typographical errors, inaccuracies, or omissions that may relate to the Services, including descriptions, pricing, availability, and various other information. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update the information at any time, without prior notice.
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Disclaimer/Limitation of Liability
9.1 The Site and Services are provided on an as-is and as-available basis. You agree that your use of the Site and/or Services will be at your sole risk except as expressly set out in these Terms and Conditions. All warranties, terms, conditions and undertakings, express or implied (including by statute, custom or usage, a course of dealing, or common law) in connection with the Site and Services and your use thereof including, without limitation, the implied warranties of satisfactory quality, fitness for a particular purpose and non-infringement are excluded to the fullest extent permitted by applicable law.
We make no warranties or representations about the accuracy or completeness of the Site’s content and are not liable for any (1) errors or omissions in content; (2) any unauthorized access to or use of our servers and/or any and all personal information and/or financial information stored on our server; (3) any interruption or cessation of transmission to or from the site or services; and/or (4) any bugs, viruses, trojan horses, or the like which may be transmitted to or through the site by any third party. We will not be responsible for any delay or failure to comply with our obligations under these Terms and Conditions if such delay or failure is caused by an event beyond our reasonable control.
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Term and Termination
10.1 These Terms and Conditions shall remain in full force and effect while you use the Site or Services or are otherwise a user of the Site, as applicable. You may terminate your use or participation at any time, for any reason, by following the instructions for terminating user accounts in your account settings, if available, or by contacting us at info@ziba-property.com.
10.2 Without limiting any other provision of these Terms and Conditions, we reserve the right to, in our sole discretion and without notice or liability, deny access to and use of the Site and the Services (including blocking certain IP addresses), to any person for any reason including without limitation for breach of any representation, warranty or covenant contained in these Terms and Conditions or of any applicable law or regulation.
If we determine, in our sole discretion, that your use of the Site/Services is in breach of these Terms and Conditions or of any applicable law or regulation, we may terminate your use or participation in the Site and the Services or delete your profile and any content or information that you posted at any time, without warning, in our sole discretion.
10.3 If we terminate or suspend your account for any reason set out in this Section 10, you are prohibited from registering and creating a new account under your name, a fake or borrowed name, or the name of any third party, even if you may be acting on behalf of the third party. In addition to terminating or suspending your account, we reserve the right to take appropriate legal action, including without limitation pursuing civil, criminal, and injunctive redress.
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Mobile Application
11.1 If you access the Services via a mobile application, then we grant you a revocable, non-exclusive, non-transferable, limited right to install and use the mobile application on wireless electronic devices owned or controlled by you, and to access and use the mobile application on such devices strictly in accordance with the terms and conditions of this license.
11.2 The following terms apply when you use a mobile application obtained from either the Apple Store or Google Play (each an App Distributor) to access the Services:
(a) The license granted to you for our mobile application is limited to a non-transferable license to use the application on a device that utilizes the Apple iOS or Android operating system, as applicable, and in accordance with the usage rules set forth in the applicable App Distributor terms of service;
(b) We are responsible for providing any maintenance and support services with respect to the mobile application as specified in these Terms and Conditions or as otherwise required under applicable law. You acknowledge that each App Distributor has no obligation whatsoever to furnish any maintenance and support services with respect to the mobile application;
(c) In the event of any failure of the mobile application to conform to any applicable warranty, you may notify an App Distributor, and the App Distributor, in accordance with its terms and policies, may refund the purchase price, if any, paid for the mobile application, and to the maximum extent permitted by applicable law, an App Distributor will have no other warranty obligation whatsoever with respect to the mobile application;
(d) You represent and warrant that (i) you are not located in a country that is subject to a U.S. government embargo, or that has been designated by the U.S. government as a “terrorist supporting” country; and (ii) you are not listed on any U.S. government list of prohibited or restricted parties;
(e) You must comply with applicable third-party terms of agreement when using the mobile application, e.g., if you have a VoIP application, then you must not be in breach of their wireless data service agreement when using the mobile application;
(f) You acknowledge and agree that the App Distributors are third party beneficiaries of these Terms and Conditions, and that each App Distributor will have the right (and will be deemed to have accepted the right) to enforce these Terms and Conditions against you as a third-party beneficiary thereof.
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General
12.1 Visiting the Site, sending us emails, and completing online forms constitute electronic communications. You consent to receive electronic communications and you agree that all agreements, notices, disclosures, and other communications we provide to you electronically, via email and on the Site, satisfy any legal requirement that such communication be in writing.
You hereby agree to the use of electronic signatures, contracts, orders and other records and to electronic delivery of notices, policies and records of transactions initiated or completed by us or via the Site. You hereby waive any rights or requirements under any statutes, regulations, rules, ordinances or other laws in any jurisdiction which require an original signature or delivery or retention of non-electronic records, or to payments or the granting of credits by other than electronic means.
12.2 These Terms and Conditions and any policies or operating rules posted by us on the Site or in respect to the Services constitute the entire agreement and understanding between you and us.
12.3 Our failure to exercise or enforce any right or provision of these Terms and Conditions shall not operate as a waiver of such right or provision.
12.4 We may assign any or all of our rights and obligations to others at any time.
12.5 We shall not be responsible or liable for any loss, damage, delay or failure to act caused by any cause beyond our reasonable control.
12.6 If any provision or part of a provision of these Terms and Conditions is unlawful, void or unenforceable, that provision or part of the provision is deemed severable from these Terms and Conditions and does not affect the validity and enforceability of any remaining provisions.
12.7 There is no joint venture, partnership, employment or agency relationship created between you and us as a result of these Terms and Conditions or use of the Site or Services.
12.8 N/A.
12.9 A person who is not a party to these Terms and Conditions shall have no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of these Terms and Conditions.
12.10 In order to resolve a complaint regarding the Services or to receive further information regarding use of the Services, please contact us by email at info@ziba-property.com.
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Acceptable Use Policy
Violating any of the items listed below is a violation of this Acceptable Use Policy and the Terms and Conditions. Your account may be subject to termination, and you may be liable for any harm and damages caused to anyone involved.
Systematically retrieve data or other content from the Site to compile a database or directory without written permission from us
Make any unauthorized use of the Site, including collecting usernames and/or email addresses of users to send unsolicited email or creating user accounts under false pretenses
Use a buying agent or purchasing agent to make purchases on the Site
Use the Site to advertise or sell goods and services
Circumvent, disable, or otherwise interfere with security-related features of the Site, including features that prevent or restrict the use or copying of any content or enforce limitations on the use
Engage in unauthorized framing of or linking to the Site
Trick, defraud, or mislead us and other users, especially in any attempt to learn sensitive account information such as user passwords
Make improper use of our support services, or submit false reports of abuse or misconduct
Engage in any automated use of the system, such as using scripts to send comments or messages, or using any data mining, robots, or similar data gathering and extraction tools
Interfere with, disrupt, or create an undue burden on the Site or the networks and services connected to the Site
Attempt to impersonate another user or person, or use the username of another user
Sell or otherwise transfer your profile
Use any information obtained from the Site in order to harass, abuse, or harm another person
Use the Site or our content as part of any effort to compete with us or to create a revenue-generating endeavor or commercial enterprise
Decipher, decompile, disassemble, or reverse engineer any of the software comprising or in any way making up a part of the Site
Attempt to access any portions of the Site that you are restricted from accessing
Harass, annoy, intimidate, or threaten any of our employees, agents, or other users
Delete the copyright or other proprietary rights notice from any of the content
Copy or adapt the Site’s software, including but not limited to Flash, PHP, HTML, JavaScript, or other code
Upload or transmit (or attempt to upload or to transmit) viruses, Trojan horses, or other material that interferes with any party’s uninterrupted use and enjoyment of the Site, or any material that acts as a passive or active information collection or transmission mechanism
Use, launch, or engage in any automated use of the system, such as using scripts to send comments or messages, robots, scrapers, offline readers, or similar data gathering and extraction tools
Disparage, tarnish, or otherwise harm, in our opinion, us and/or the Site
Use the Site in a manner inconsistent with any applicable laws or regulations
Threaten users with negative feedback or offer services solely to give positive feedback to users
Misrepresent experience, skills, or information about a User
Advertise products or services considered illegal or harmful
Post any inappropriate or poor images or texts
Post or suggest any racial or offensive images or texts or comments
Solicit sexual services
Post any copyrighted or unauthorized images or videos
Ziba Property does not guarantee maintaining, archiving, protecting or indefinitely keeping your images/videos or any postings for anything you have posted on Ziba Property. We recommend that you keep a backup of all your materials.
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Subscription, Payments & Refund Policy
This section governs all payments, subscriptions, credits, and refunds for services offered by My App Spaces Inc. ("we", "us", "our") on Ziba Property. By purchasing any subscription plan, listing credit, or add-on, you agree to the terms set out in this section.
14.1 Billing & Payment
14.1.1 All charges on Ziba Property are processed and billed in United States Dollars (USD). Where a local currency equivalent is displayed, it is shown for reference only at the live exchange rate at the time of display. The actual amount charged to your payment method will be in USD. Because exchange rates vary, the local currency equivalent of your subscription may differ from one billing cycle to the next.
14.1.2 By completing a purchase on Ziba Property, you acknowledge and agree that:
- Payments are processed internationally by My App Spaces Inc.
- Your bank or card issuer may apply additional fees, including but not limited to foreign transaction fees, currency conversion fees, or international processing fees.
- We are not responsible for any such additional charges applied by your bank or payment provider. These fees are determined solely by your financial institution.
14.1.3 All displayed prices are inclusive of applicable taxes based on your registered country.
Tax rates are subject to change in accordance with local government regulations. We reserve the right to update prices to reflect any change in applicable tax rates.
14.1.4 Charges will appear on your bank or card statement as MY APP SPACES INC.
14.2 Subscription Plans
14.2.1 Ziba Property offers subscription plans for Individual Agents and Agencies on a quarterly or annual billing basis. Plans, their listing allowances, and their included credits are defined on the Pricing page at ziba-property.com/pricing.
14.2.2 Individual Owners, meaning property owners who are not licensed agents or agencies, do not purchase subscription plans. Individual Owners purchase listing credits and Bump Ad Credits on a per-use basis, as described in clause 14.7.
14.2.3 All subscriptions automatically renew at the end of each billing cycle (quarterly or annually) using the payment method on file, unless cancelled before the renewal date.
14.2.4 Before each renewal, you will receive advance email notifications reminding you of the upcoming charge. You are responsible for cancelling your subscription before the renewal date if you do not wish to be charged.
14.2.5 Subscription plans are non-transferable and may only be used by the registered account holder.
14.3 Plan Upgrades
14.3.1 You may upgrade your subscription plan at any time. Upon upgrading:
- The upgraded plan replaces your current plan immediately.
- Your billing cycle end date does not change. The upgraded plan runs until the end of your existing billing cycle.
- You are charged the difference in price between the two plans, prorated for the number of days remaining in your billing cycle.
- Any unused Bump Ad Credits and AI Credits from your previous plan are forfeited.
- Credit allowances included in your new plan are added to your account on the date of upgrade.
14.3.2 If you purchase a new plan after a cancellation or following plan expiry, no proration applies. You will be charged the full price of the new plan and your new billing cycle begins on the date of purchase.
14.4 Plan Downgrades
14.4.1 Downgrading to a lower plan is not permitted mid-cycle. You may only purchase a lower plan after your current plan has expired.
14.4.2 Once your current plan expires, the platform resets and you may purchase any available plan, including a lower tier, as a fresh subscription.
14.4.3 If you attempt to select a lower plan while your current plan is active, you will be shown the expiry date of your current plan and informed that a lower plan can be selected after that date.
14.5 Plan Cancellation
14.5.1 You may cancel your subscription at any time from your Plan & Credits page within the platform.
14.5.2 When you cancel, your subscription is set not to renew and no further charges will be made to your payment method. Your plan remains active and you retain full access to its features and credits until the end of your current billing cycle. At the end of that cycle your account will be suspended and any plan-included credits will be forfeited.
14.5.3 Cancellation is final once confirmed and cannot be reversed. You will not be able to reinstate a cancelled subscription, and automatic renewal cannot be switched back on. If you wish to continue using the platform after your current billing cycle ends, you must purchase a new subscription plan. Please consider this carefully before confirming cancellation.
14.5.4 If you wish to continue using the platform after scheduling a cancellation, you may purchase a new plan at any time before your current plan expires. The new plan activates immediately upon purchase and overrides the scheduled cancellation. In this case, your previous plan's remaining credits are retained alongside the new plan's credits until their respective expiry dates. No proration applies to this new purchase and you will be charged the full price of the new plan.
14.5.5 Cancelling a subscription does not entitle you to a refund for any unused period of the current billing cycle.
14.5.6 Top-up credits purchased separately remain in your account after cancellation for the remainder of their one-year validity period. They become available for use again if you purchase a new subscription plan before they expire.
14.6 Additional Agent Seats
14.6.1 Additional agent seats can be purchased as an add-on to an active agency subscription plan.
14.6.2 Additional agent seats are billed on a prorated basis based on the number of days remaining in your current billing cycle. For example, if 30 days remain in your plan, you will be charged for 30 days of the additional seat at the applicable daily rate.
14.6.3 All additional agent seats expire on the same date as your active subscription plan. They do not carry over to a new plan upon renewal and must be re-purchased as needed.
14.6.4 The price of additional agent seats varies by plan tier, billing cycle, and region.
14.7 Credits & Add-Ons
14.7.1 Ziba Property uses three types of credit. Listing Credits publish a property listing. Bump Ad Credits promote a listing for greater visibility. AI Credits provide access to AI-assisted features. Availability depends on your account type and plan, as set out on the Pricing page and summarised below:
Credit Types Individual Agents & Agencies Individual Owners Listing Credits Lite Plan Only - See 14.7.5 Yes Bump Ad Credits Yes Yes AI Credits Yes No 14.7.2 Credits purchased as top-ups (separate from plan inclusions) expire one (1) year from the date of purchase, regardless of whether your subscription plan is active or expired. These credits are retained in your account balance throughout this period. An active subscription plan is required in order to use them, so if you purchase a new plan before they expire, they become available for use again.
14.7.3 Credits bundled within a subscription plan expire at the end of the applicable billing cycle, quarterly or annually, and do not roll over to the next cycle.
14.7.4 Where you hold more than one credit of the same type, credits are consumed in order of nearest expiry date first.
This rule means that credits closest to expiring are always used before credits with longer remaining validity, so that you receive the benefit of credits that would otherwise lapse unused. In practice, plan-included credits carry an earlier expiry date than top-up credits and are therefore consumed first.
14.7.5 Listing credits and the publish window.
(a) Every published listing on Ziba Property runs for a publish window of 90 days. At the end of the 90 days the listing is automatically unpublished. This applies to all account types and all plan tiers, and applies regardless of where you are in your billing cycle. You may reactivate an unpublished listing at any time while your plan is active.
(b) Basic and Pro plans include unlimited listings. Publishing a listing and reactivating a listing on these plans do not consume a listing credit. Listing credit top-ups are not applicable to these plans.
(c) The Lite plan includes an allowance of 100 publish actions over a 12-month period. One unit of this allowance is consumed each time you publish a new listing, and each time you reactivate a listing after its 90-day publish window has ended. Unpublishing a listing does not return a unit to your allowance. You may use your allowance across new listings and reactivations in whatever combination you choose.
(d) Individual Owners purchase listing credits individually. One listing credit publishes one property listing for 90 days. After 90 days the listing is automatically unpublished, and one further listing credit is required to reactivate it.
14.7.6 Credits are non-transferable and may not be sold, gifted, or shared with another account.
14.7.7 Agency credit pools are managed by the agency admin. Credits assigned to individual agents from the agency pool are for that agent's use only and cannot be returned to the pool once consumed.
14.8 Plan Expiry & Account Suspension
14.8.1 If your subscription plan is not renewed before its expiry date, your account will be suspended immediately on the expiry date. There is no grace period.
14.8.2 Upon suspension:
- All published listings will remain live until their 90-day listing period ends, after which they will be unpublished.
- All active Bump Ads will remain active until their period ends, after which they will be deactivated.
- You will retain read-only access.
- Top-up credits will be retained in your account for the remainder of their one-year validity period, and will become available for use again when you purchase a new subscription plan.
- Plan-included credits will be forfeited immediately.
14.8.3 To restore full access, you must purchase a new subscription plan. You are responsible for reviewing republished listings and for unpublishing any property that is no longer available or where the listing details are no longer accurate.
14.9 No Refund Policy
14.9.1 All payments made on Ziba Property for subscription plans, listing credits, Bump Ad Credits, AI Credits, and additional agent seats are final and non-refundable, except as expressly stated in Section 14.9.2 below.
14.9.2 A full refund may be issued at the sole discretion of My App Spaces Inc. in the following limited circumstance only:
- A payment error or duplicate charge has occurred due to a technical fault on our platform.
14.9.3 No refund will be issued in any of the following circumstances:
- You have used any credits, listings, or paid features, regardless of the amount used.
- You upgrade or downgrade your plan. Amounts already charged in respect of the previous plan are non-refundable.
- You cancel your subscription, no refund is issued for the unused portion of the current billing cycle.
- Your account is terminated or suspended due to a violation of these Terms and Conditions or our Acceptable Use Policy.
- You have not cancelled your subscription before its auto-renewal date.
14.9.4 All refund requests must be submitted to us at info@ziba-property.com. Refunds are not available through self-service and are processed at our discretion. Approved refunds are typically processed within 5 to 10 business days, subject to your bank or payment provider's processing times.
14.9.5 We reserve the right to decline any refund request that we reasonably believe is fraudulent, abusive, or in violation of these terms.
14.10 Geographic Restrictions
14.10.1 Certain features and services on Ziba Property are available only in specific countries. The availability of subscription plans, listing credits, and other services is subject to change based on the region in which you are registered.
14.10.2 Your registered country is determined at the time of account creation and is used to apply the correct pricing, tax rate, and feature availability. You are responsible for ensuring the country you select during registration is accurate. If your country of operation changes, you must contact us at info@ziba-property.com so that your account can be updated.
14.10.3 Individual Owner listing credits are available in Malaysia, Pakistan, and Singapore only. This feature is not available in the UAE or other regions not listed.
14.11 Changes to Pricing & Plans
14.11.1 We reserve the right to modify our subscription prices, credit prices, plan features, or billing terms at any time.
14.11.2 Changes to pricing will not affect your current active billing cycle. New prices will apply from your next renewal date. Where a price change affects your renewal, this will be stated in the advance renewal notice described in clause 14.2.4.
14.11.3 Continued use of the platform after a price change takes effect constitutes your acceptance of the new pricing.
14.12 Payment Method & Auto-Renewal Consent
14.12.1 By providing a payment method and purchasing a subscription, you authorise My App Spaces Inc. to charge your payment method automatically at the start of each renewal period until you cancel.
14.12.2 You are responsible for ensuring your payment method is valid and has sufficient funds at the time of renewal.
14.12.3 If a renewal payment fails, your account will be suspended on the day of expiry. We will notify you by email. You may restore access by purchasing a new plan.
14.12.4 Card details are never stored on Ziba Property servers. All payment information is handled securely by our third-party payment gateway provider and tokenised for future use.
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